My delivery
What do we mean by kerbside delivery?
All our deliveries are kerbside only by definition. What this means is that your order will arrive on a pallet, or separately (not on a pallet) depending on size and will be delivered to the nearest flat, hard and accessible
location to your property. This is our definition of a ‘kerbside delivery’. The PJH Delivery Team are not insured to enter your property or unpack your order, however, our delivery driver is ultimately responsible for where they can sensibly
offload your order for the care and safety of your product.
Depending on the size and weight of the product on your order, our delivery driver may require assistance with offloading.
On the day of delivery, I can’t be there to accept delivery, or I have just missed delivery?
We understand circumstances change, in either case, please contact our Customer Service Team as soon as you possibly can on 0345 4508932 and we’ll do everything we can to help.
Will you leave my delivery with a neighbour or other nominated person?
Unfortunately, we are unable to change your delivery address once your order has been dispatched.
How will I know my order has been delivered complete?
Your PJH Delivery Team will scan every item upon delivery and run through it with you, so you know what’s been delivered, before asking you to sign for proof of delivery.
I am missing an item, received the wrong item, or an item is damaged on my delivery, what do I do?
It is important to us that you are happy with your PJH Delivery experience, please accept our apologies for any inconvenience this may have caused. If this has been identified upon delivery, or within 7 days of delivery, our PJH Customer Service Team will be happy to help on 0345 4508932. Outside of 7 days, please contact the Retailer your order was purchased from.
I think one of my products is faulty, what do I do?
In the unfortunate circumstance you feel your product is faulty and is within the guarantee period, please contact the Retailer your order was purchased from and the appropriate steps will be taken to help you.
I’ve lost my fitting instructions, where can I obtain a further copy?
All fitting instructions will be supplied within the product packaging. However, should they have been mis-placed or lost, please call the Retailer your order was purchased from so they can obtain a further copy on your behalf.
Can I cancel my order?
We’re sorry you would need to do this, to enable your order to be cancelled you need to contact the Retailer your order was purchased from.
Can I return my order and how long does it take?
We’re sorry you would need to do this, as with cancelling your order you need to contact the Retailer your order was purchased from.
Once we receive notification from your Retailer, returns will be collected within 5 working days, scheduled via our PJH Customer Service Team.
Throughout your transaction, please remember our Customer Service Team are always here to help you on 0345 4508932.